Existing customers in need of support should call 1-877-433-2266 x6 or log into the DEACOM Help System to start a live chat.

Live Customer Support

Members of Deacom’s Support team are available 24/7 to provide the best possible support


Convenience

Connect instantly with a Support member through phone calls or live chats from the Deacom Help system.


Compassion

We put our users first. All support members are experienced and understand the urgency of your business needs.


24 x 7 x 365 Support

A member of our Support team is always available.

What makes Deacom's live customer support different?

We do not outsource our ERP system support, use automated attendant systems, or require you to navigate endless telephone directory trees to reach our team. Someone will always be available by phone, or you can chat live with an available support member through the Help System. If we need more information, we can use screen-sharing technology to get any required details. Should you experience a major or critical concern outside of our normal business hours, a member of our team is always available via phone or email.


Save Time – Skip the wait!

Phone calls and live chat can get questions answered quickly, without the need for lengthy back-and-forth emails.


Get Answers

Get resolutions quickly from a knowledgeable Support team that goes through continuous and rigorous DEACOM training.


Critical Issue Handling

We will do whatever it takes to resolve issues as soon as possible.

Nature’s One was undergoing their first audit and needed a list of each user and all of their access. After one call with Deacom’s Support team, Nature’s One was provided with reports that contained all the necessary information that they were able to deliver to their auditors.

Ways to interact with our live customer support:


Phone Call

Speak directly with an ERP professional through one phone number that gives access to the entire Support team.


Live Chat

Connect instantly with a Support team member to answer quick questions and keep moving with your day.
詳細情報


Screen-Sharing Capabilities

Share the exact process you are having an issue with, allowing even the most complex troubleshooting issues to be solved in a quick and efficient way.

The benefits of Deacom’s live customer support is all included in your yearly Kaizen fee. There are no additional fees for Support services.

Kaizen

Deacomのサービスの詳細を見る

コンサルティング

コンサルティング

Deacomのコンサルティングおよびカスタマサクセスプログラムにより、長期的な戦略目標を達成するための明確な道筋を確認します。

DEACOM DISCOVER User Conference

DEACOM DISCOVER User Conference

DEACOMの新機能の確認、ベストプラクティスに関する知識のリフレッシュ、同僚とのコラボレーションと新しい関係の構築、当社の製品エキスパートと1対1で時間を過ごすことができます。

導入

導入

Deacomの99%というERP導入成功率は、業界平均を大幅に上回っています。

マネージドクラウドサービス

マネージドクラウドサービス

DEACOM ERP環境をクラウドでホストおよび管理できるため、他の重要なビジネス上の問題に集中できます。